Called 5 times no answer , awesome customer service
I used to work at the mall and I loved the older staff that was there (2013-2014?) I don't work there anymore but when I do go in the new staff is just as awesome. They have resized my ring and sent it back when it didn't fit no questions asked. They do an excellent job cleaning my ring too!
when I came into the store 3 weeks ago and spent $x,xxx.xx i thought that I was upgrading my whole necklace. I told the sales man that I was ready to upgrade my necklace. I let him know that I need a bigger diamond, a smaller hardware/setting around the diamond and a shinny chain. new everything. He deals with jewelry more than I do. I trusted that when he suggested to just have my chain cut and cleaned that it would look as good as new. I think he should of told me then while I was spending money that my chain was not going to look good with the new stone and setting . again he is suppose to be the professional.
I ended up leaving the store with the necklace in my pocket when I picked it up from service after i told the man i can not ware it in the condition it was in. I feel like dump fool for leaving the store not happy and spending all that money.
I recently up-graded a necklace to a much nicer one. I liked my experience with the sales man. he helped me design a nice setting for my diamond.
We had a great experience with a very nice associate.
I wanted to share my awesome experience today at this store in Seminole Towne Center! James and Stephanie were the reason I had a great experience. They are both friendly, knowledge and extremely helpful and patient to help me find what I needed! I went to just browse and look and I ended up leaving with purchasing two rings! Thank you both so much for the attention and laughs today! I enjoyed meeting you both!
I have been a Kay's customer for 13yrs.
I wait two weeks and its ready to pick up. the new stone looks nice in the new setting. the chain however was to be made shorter and re-rhodium platted. that was not done. have to turn it in to have them re-due what they forgot to do the first time. which leaves me worried and with a lack of trust for the people that work at the Sanford Kay's. another week goes by and it's time to go see my necklace. I notice that the chain doesn't look clean. cleaning and re rhodium platting it did not make it look shinny and new again. I try it on to make sure I am happy with how it hangs. I am aware that it is going to take a few tries to get the right length. it wasn't quite at the right spot yet so I happily hand it over to the man and he makes a suggestion of clasping it in a certain spot to make the chain shorter. I like the length it sits at after his suggestion. I take it back off. give it to him. he says he can shorten it now. he comes back out , attempts to clean it some more with some jewelry brightener. I thanked him for trying. he shows me that he has tied a knot in the chain to get it to sit where I want it. I try it on and at that point I am not happy. I have a ugly knot in my still dirty chain with my new stone set in its new setting. the man that is helping me stares at me . not wanting to make a big scene and on the verge of a nervous breakdown I tell him as nice as I can that I am not happy. he then tells me I can always up grade my chain.
Kay Jewelers is a US Jewelry Store based in Sanford, Florida. Kay Jewelers is located at 214 Towne Center Cir, Sanford, FL 32771, USA.
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