Sears is holding strong. Staff is always nice.
Since I trusted your technician that all is well, the following day - Sunday - errand day, we ended up with a truck full of groceries, that would not start. As I opened the hood of my truck, I found a Socket Wrench on top of my radiator with a drive socket that does not even fit my battery.
So not only did they not find anything wrong with an alternator that was dying out, they left a socket wrench that could have fallen into my engine and killed my family as we were driving home on the Interstate.
Tried calling the auto center... spent about 10 minutes on hold while twice an employee picked up the phone, only because it was ringing (apparently after being on hold for 6 1/2 minutes it rings again and they have to pick up) and said "Please hold".... sorry Sears, I'm not holding for 10 minutes to spend a lot of money on 4 tires....
They failed to determine that my alternator needed to be replaced (paid another mechanic $300.00 to replace) AND they placed the lives of my family in danger by leaving a socket wrench in my engine.
While Sears is not what it once was, still provided a good experience. Looking for a fridge, found the exact model we were looing for. Michael was the salesman who helped us, knowledgeable and courteous. Offers delayed delivery(which surprisingly alot of retailers don't). Great service!
While, Oscar was a gentleman, Phil (our salesperson) completely lied to about extra costs for the installation of a water heater. This is a complete microcosm of the decline of Sears.
I went to Sears Auto Center on a Saturday afternoon since my vehicle's battery light came on after I hit a pothole. So I waited for 2 hours for the tech tell me "Good News the battery tests came back fine we even tested the Charging system and that came back fine as well" "YAY!" definite good news right?!
Sears is a US Department Store based in Sanford, Florida. Sears is located at 320 Towne Center Cir, Sanford, FL 32771, USA.
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