Josie and Chris are the best thing to happen to the storage business! Moving across country can be very stressful. It’s ladies like these two that make me love new experiences! I wish they were able to help me with every aspect of my move, not just the my storage!
I must say, Ms. Josie
I received great custom service by both Josie and Jennifer. They were very attentive to my needs and answered all of my questions and concerns. Great job ladies,keep up the excellent work!!
Has been a great help and she's must definitely nice...
Protect you thing by finding a better storage company. Highly upset and disappointed with my Public Storage experience. I joined the United States Army in April of this year and decided to store my belongings here while I was away for training based off the good review's I read. After my training was complete I returned home to have my things moved to my duty station. When I opened the unit again in September there was clearly a huge rodent problem. On top of that the roof had a hole in it and water had been dripping all over everything. Most of my things in the unit were fairly new and expensive. The vermin insurance policy for public storage is ridiculous only covering $250 at the max for all damage. I was paid for the water damage but my losses greatly exceeded that. In my opinion I felt that because of all the problems with the unit, they should have waived my payment for that last month at least. I called the corporate office several times to discuss the situation and the big boss, (Justin?) Who they kept sending me to, was never available. Still I left messages and the calls were never returned. This morning I received a phone call from some debt collectors saying that I owe Public Storage money. Leave to go serve my country and have to come back to nothing. I know that was a mouth full but people need to know what they may be getting into. Something my have sentimental value to you and trust me when I say that rats eat everything! Also don't trust all of these positive review's on here. They asked me to go online and give them 5 stars and type a nice review even before I moved my things into the unit so I'm sure other people were told the same thing. Hope this information helps keeps the next family from making a huge mistake. Support our troops!
Had to change my 4 star review to a 1. Wish I could rate it 0. I have had an indoor storage unit at this facility for 5 years and paid over $6,000. For the first time there are rats in my unit, I'm assuming from an adjacent unit since I've never had an issue before. I've told the manager 3 times now. The rats are worse, even after placing rat bait, and the pest control company has failed to show up evidently. The insurance they force you to acquire covers only $250 worth of belongings damaged due to vermin. Oh, and you have to pay a $100 deductible. Don't trust your belongings here!!!
Public Storage is a US Storage based in Sanford, Florida. Public Storage is located at 2905 S Orlando Dr, Sanford, FL 32773, USA.
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